Foundations of IT Support
Module 1 : Foundations of IT Support Learning Outcomes Having completed this module, you will be able to: Explain the importance of IT support in businesses Identify some typical roles and responsibilities associated with IT support List the components and functions of IT infrastructures Compare different types of operating systems Discuss basic network troubleshooting techniques Definition and Overview of IT Support What is Information Technology (IT) Support? IT Support refers to services provided to individuals or organisations to aid them in using technology effectively, from helping with technical issues to offering guidance and ensuring the smooth running of computer syst...